Austin Laser Hair Removal, Photofacial Specialist, and more…

FAQs

FAQ & Spa Policy

What’s the most important thing to remember before my Laser or Microneedle appointment?

  • Please avoid direct sun exposure for 7-14 days prior to treatment. This includes all forms of sunless tanning.
  • No botox/filler for 2 weeks prior.
  • No chemical peels for 4-6 weeks before treatment.
  • If getting hair removal, please shave the area to be treated the day before.
  • Please discontinue use of all Vitamin A derivatives, such as: Retin-A, Retin-A micro, Renova, Differin, and Tazorac at least three days before.
  • Absolutely NO photosensitive antibiotics or Rx, it needs to be 1week after last dose before you can be treated.
  • If you are unsure of photosensitivity of Rx taken, please consult your Doctor prior to scheduling.

 

Is there a cancellation fee? What if I’m running late?

  • If you need to cancel or change your appointment, please provide a 24-hour notice to avoid a charge or forfeiture of online voucher. We understand that there are emergency reasons or reasons that are unavoidable, we will work with you with proper notice.
  • CLA will credit YOUR account $25 for any rescheduling on our end that does not allow more than 24 hours notice.
  • Appointments missed by 10 minutes or more may need to be rescheduled as is at the discretion of the technician.

 

What type of payment does CLA accept?

  • Crestview Laser Aesthetics accepts Visa, MasterCard, AMEX and Cash for payment.
  • Service gratuity to your therapist can be made in Cash or Credit Card.

 

Return Policy:

  • We DO NOT accept returns on any opened or spent product.
  • We DO NOT offer refunds on any services rendered
  • We DO NOT offer refunds on any in-house specials purchased
  • We DO NOT offer refunds on Beauty Ambassador Memberships

 

Other notes and things that come up:

  • Please arrive on time or early to your first scheduled appointment to ensure an unhurried spa experience
  • In consideration of all CLA guests, we ask that you silence your cell phone when you are visiting the spa and please be respectful of others enjoying their treatments
  • To ensure the safety of children and the enjoyment of all clients, we ask that parents or guardians try to make other arrangements for children while they are receiving services.
Advertisements